DESCRIPTION OF OUR MOST POPULAR COURSES

COMMUNICATION SKILLS

#304 - Developing Communication Skills
Good communication skills prevent conflicts, disharmony, and confusion resulting in higher productivity, job satisfaction and superior quality performance. This training builds interpersonal communication skills and interactions through role-plays and team, triad, and group exercises. Managers, team leaders, and executives practice and assimilate effective person-to-person communication in order to maximize their individual leadership success and the effectiveness of those with whom they communicate. The ability to communicate successfully with others facilitates group cohesion, reduces time wasting misunderstandings, and guarantees completion of directives.

#307 - Presentation Skills for Leaders
Effective presentation skills set strong leaders apart in their ability to speak with ease and confidence and to connect with groups of varying sizes. This practical and highly participatory program prepares participants to control their nervousness and emotions; organize for understanding and clarity; add action with body language; strengthen message with voice and rate of speech; and facilitate depth and understanding with a variety of visuals. Skills-changing recommendations for improvement are provided after each presentation.

#309 - Business Writing Skills for Professionals
Effective writing makes the process of decision-making easier. Confidence in writing enables individuals to put their words together more quickly and more powerfully, which will help them excel in their work. This course supports the principles of excellence, performance improvement, quality, timeliness, and efficiency of work. In an interactive, participatory session, this class will enable attendees to sharpen their writing skills, learn how to get to the bottom line quickly, and become more effective in getting people to take action. Whether composing memos, reports, or briefings participants will learn proven techniques that they can implement immediately.

SUPERVISORY SKILLS

#312 - Supervisory Boot Camp: Making the Transition to Management a Smooth One
New managers are often caught of guard by the reactions of their employees and colleagues, however much of this reaction is "typical." By preparing new managers, they can shorten their learning curve and increase their effectiveness. Strong leadership often increases productivity and enhances morale. Through the topics in Supervisory Boot Camp, new managers gain both confidence and respect, both which are critical for their future. This course will help new and experienced managers become better managers.

#301 - Managing Conflict
Conflict. We don’t like it, but it’s unavoidable. When managed effectively, conflict can lead to new ideas, creativity, and a stronger team effort. Unfortunately, conflict often divides organizations and departments rather than uniting them. At its worst, conflict can be the cause of poor morale, low motivation, and high job stress. Conflict – and failed attempts to resolve it - are major contributors to low productivity in work groups and throughout organizations. Through experiential learning, attendees will analyze their own reactions to conflict. They will learn how to diagnose conflict, and resolve it constructively, thereby creating a better work environment.

#302 - Coaching and Feedback Skills
This course, designed for managers, team leaders and supervisors, will help them create a work environment where all employees use their maximum potential and participate in process improvement. Some say that great managers are born with an innate ability to coach and counsel others. That may be true, but it has been demonstrated that almost everyone can learn the skills needed to create an environment where all employees succeed. Through role playing and demonstrations, participants will have the opportunity to practice giving feedback and help employees through performance counseling.

#303 - Cultural Competencies for Leaders
The objective of the Cultural Competency for Leaders is to develop supervisors', managers' and leaders' cultural competency such that they set the tone for a respectful, empowered work environment that enhances team building. This advanced seminar is designed to provide the agency's leaders with the skills to motivate and capitalize on the benefits of our multicultural workplace.
Visual aids, assessments, vignettes, small and large group discussions, and workplace scenarios are utilized in this seminar. Effective communication skills across cultures are an underlying theme in this seminar.

#306 - Negotiation
Whether it is between countries, employees, customers, neighbors or family members, any time two or more people have a different idea or perspective, negotiation skills are needed. The good news is that despite the circumstances, the same set of skills is required for all types of negotiations. Thus, those people who have honed their skills, accomplish their goals and negotiate as winners. Theories developed by Shell, Cialdini, Brodie, Ury and Fisher will be highlighted through role plays and exercises. Each class member will assess the natural skills they already possess as negotiators and they will develop an action plan for continued growth.

#308 - Hiring Future Leaders
Hiring the best applicant for the job is one of the most important tasks managers face. In addition to assembling a dynamic and synergistic team with the new hire decision, it is also imperative that the legalities associated with hiring are adhered to strictly. Inappropriate questions often tell educated applicants that this interviewer is either not well informed or not respectful of the law. Applicants may become bitter and take legal action. Either reaction is costly for the hiring manager as well as the agency. This course, will prepare government managers for one of their most important jobs–selection of the future work force.

MOTIVATION and GOAL SETTING

#315 - Take Charge Success Strategies
Motivation with a method!
This course focuses on the corporate vision and mission and the unit or manager's responsibility to produce results in support of it. Specific topics of discussion include: 1) past performance, 2) creating a sense of direction, 3) a Listening profile to emphasize the importance of enhanced communication skills, 4) developing a strategy, and 5) use of an action plan with goals and milestones

LEADERSHIP

#305 - Leadership Development
In the 21st Century work environment, strong leadership is prerequisite, not optional. This course develops leadership skills required by managers, team leaders, supervisors, and potential leaders, for high productivity, job satisfaction, and performance improvement. Participants learn the value of different leadership styles and skills such as of delegation, behavior modeling, situational leadership, communicating to empower and motivate, and the influential development of followers.

This workshop is designed to provide participants with mental models and experiential activities to understand and capitalize on today's multicultural workforce.

CUSTOMER SERVICE

#311 - Customer Service in the Non-Profit Sector
Even when no money is exchanged, we are selling something. We want to sell people on the effectiveness of our organization and we want to sell them on ourselves as excellent service providers. Service providers are managers as well as front line providers. Customers are in-house as well as outside the organization. Service begins with the very first impression we create when we meet a client, whether it is in person, on the telephone, or in a written communication, such as an e-mail, a note or letter, a brochure, or a policy manual. It takes only a few seconds for an observer to form opinions of us. It’s much easier to make a great first impression than it is to change a person’s opinion later on. Attitudes formed about the service we provide may extend to an opinion about the government in general. At additional cost client may request, advance sampling of service currently provide and assessment one month after course is completed.

TEAM BUILDING

#316 - Team Leader Performance Improvement
High performance organizations are team-based, high learning, and multi-disciplinary, working under severe time restraints and competitive pressures. Leadership and management requirements are in a constant state of change. This seminar presents time tested team leader processes and methods that allow ssenior executives, managers, and individuals to rethink their strategies and tactics to provide sustainable profitable growth.

#317 - Team Building for Performance Improvement
Greatness in an organization is seldom about the performance of a few superstars…. It is about getting an extraordinary performance from every team member. Most team leaders concentrate the majority of their attention on the problem performers, with the hope that the high performers continue to perform high. Pareto's Rule indicates that 20% of the workforce provides 80% of the effectiveness. If that is increased to 27.5% of your people, effectiveness will increase to 110%. Do the math. This seminar will help raise team effectiveness that additional 7.5%

#310 - People Working Together: Diversity Awareness
The general purpose of People Working Together is to further promote a positive agency work environment that includes mutual respect, trust and understanding. By promoting such an environment of respect and understanding, all members and employees are better able to effectively function as a team and contribute to the accomplishments of the agency's goals.

STRESS and IMAGE MANAGEMENT

#313 - Image Impact
Comprehensive, hands-on workshop that focuses on enhancing one's professional image. Emphasis is placed on appearance and behavior for a business environment. The wardrobe information provided in these workshops is based on internationally accepted guidelines for business attire. A module on business etiquette and/or personal color may be included. Upon completing the training, participants experience increased credibility and confidence. Image Impact Seminars focus on visual impression

#314 - Successful Stress Managers
Stress is a normal and very functional part of life; however, unmanaged stress can wreak havoc in every area of one's life. The ability to manage stress successfully is a huge advantage when dealing with daily demands, professional as well as personal. Successful Stress Managers provides information and motivation to encourage behavioral changes that lead to less distress, as well as promoting and maintaining healthy balance. These sessions contain stress tests, information, reminders, and exercises to control one's reaction to stressors.

Let us help your organization resolve issues and reach new levels of excellence!. Call 800 697-5680 Email condrill@goalminds.com

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